Our Commitment
We strive to provide delicious, high-quality soup. If you are unsatisfied with your purchase due to a quality issue, defect, or error in your order, we want to make it right.
Quality Assurance & Damages
Due to the perishable nature of our products, we do not accept returns on soup. However, we take great pride in our quality. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at souptodifor@gmail.com with your order number and a photo of the item.
- We will gladly send a replacement or issue a full refund for damaged or incorrect items.
Eligibility for Refund or Replacement
Refunds or replacements are offered under the following circumstances:
- Wrong Item: You received a different soup than ordered.
- Damaged/Defective: The container was damaged, leaked, or the seal was broken upon arrival.
- Spoilage: The soup is spoiled, scorched, or otherwise unfit for consumption, and was reported immediately.
Non-Eligible Items
- Taste Preference: Refunds are not offered if you simply do not like the flavor, as taste is subjective.
- Over-ordering: Items ordered by mistake.
- Improper Handling: Spoiled soup due to improper storage after delivery or pickup.
Time Frame for Requests
- Delivery: Please report issues within 2 hours of delivery.
Process to Request a Refund
To initiate a refund, please email souptodifor@gmail.com or text/call 807.627.1571 with:
- Your order number/receipt.
- A description of the issue.
- A photograph of the defective product/packaging.
Gift Policy
If the soup was marked as a gift when purchased and shipped directly to you, we understand you may not have the original payment information.
- Damaged Gifts: If the gift arrives damaged, the recipient will receive a gift credit for the value of the return. Once the damaged item is documented (via photo), a credit will be issued.
- Unwanted Gift: If the item was not marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the original gift giver.
“Not To My Taste” Policy
Because taste is subjective and our products are perishable, we cannot offer refunds or exchanges simply because the product was not to your personal taste. We encourage you to review ingredients listed on our site if you have specific preferences.
Exceptions
We cannot offer refunds for orders that are delayed or returned to us due to an incorrect shipping address provided by the customer, or for items that are left unattended for extended periods after delivery.
Final Decision
Upon receiving your request and evidence, we will inspect the complaint and notify you of the approval or rejection of your refund within 2-3 business days. Approved refunds will be applied to the original method of payment within 7–14 working day
Need help?
Contact us at souptodifor@gmail.com for questions related to refunds and returns.
